MyFRITZ! Service - FAQs

AVM makes it possible for you to easily and securely access your FRITZ!Box from the Internet using MyFRITZ!.

MyFRITZ! grants you secure access to your FRITZ!Box from the internet. This way you can access your FRITZ!Box with your smartphone, tablet, or computer from anywhere in the world at any time. Your personal data is stored exclusively in the FRITZ!Box at all times and is not transferred to AVM's MyFRITZ! service or to any other service or provider.

You cannot login to the MyFRITZ! Internet platform or the MyFRITZ! home page of your own FRITZ!Box. After you enter your account information, the error message "Login failed" or "Login for [...] failed" is displayed.

The registration of a MyFRITZ! account can not be completed because you did not receive an e-mail with a registration link from MyFRITZ!.

When you login to the MyFRITZ! Internet platform, you are not automatically redirected to the MyFRITZ! home page of the FRITZ!Box.

The web browser describes the connection to the FRITZ!Box as not private or untrusted because your FRITZ!Box's individual security certificate is not known to third party organizations that validate certificates.

You can change the password for your MyFRITZ! account right on the MyFRITZ! Internet platform. After changing it there, also change the MyFRITZ! password in the FRITZ!Box so that your FRITZ!Box can still login to MyFRITZ!.

If you forgot the password for your MyFRITZ! account, request a new MyFRITZ! password and configure it in your FRITZ!Box.

If you no longer need your MyFRITZ! account, you can delete it right on the MyFRITZ! Internet platform.

You cannot log in to myfritz.net. After you enter your email address and password, the "Log In" button remains grayed out and the CAPTCHA (image puzzle) is not displayed.

For security reasons, the Google service reCAPTCHA protects you when you log in to your MyFRITZ! account on myfritz.net. reCAPTCHA usually requires you to solve image-based puzzles to ensure that it is not an unlawful automatic attempt made by computer software (so-called "bots") to gain access.

Did you receive an email from MyFRITZ! and are not sure whether this email was sent by MyFRITZ! or whether it is a fraudulent email (so-called phishing email)? In this guide we show you how to recognize phishing emails and the best way to deal with them.