MyFRITZ! grants you secure access to your FRITZ!Box from the internet. This way you can access your FRITZ!Box with your smartphone, tablet, or computer from anywhere in the world at any time. Your personal data is stored exclusively in the FRITZ!Box at all times and is not transferred to AVM's MyFRITZ! service or to any other service or provider.
You cannot login to the MyFRITZ! Internet platform or the MyFRITZ! home page of your own FRITZ!Box. After you enter your account information, the error message "Login failed" or "Login for [...] failed" is displayed.
The web browser describes the connection to the FRITZ!Box as not private or untrusted because your FRITZ!Box's individual security certificate is not known to third party organizations that validate certificates.
You can change the password for your MyFRITZ! account right on the MyFRITZ! Internet platform. After changing it there, also change the MyFRITZ! password in the FRITZ!Box so that your FRITZ!Box can still login to MyFRITZ!.
It is currently not possible to change the email address of a MyFRITZ! account. If your email address changes or you want to have the MyFRITZ! Report or MyFRITZ! email notifications sent to a different address, you must delete the MyFRITZ! account that was configured. You can then set up a new MyFRITZ! account in the FRITZ!Box.
For security reasons, the Google service reCAPTCHA protects you when you log in to your MyFRITZ! account on myfritz.net. reCAPTCHA usually requires you to solve image-based puzzles to ensure that it is not an unlawful automatic attempt made by computer software (so-called "bots") to gain access.
Did you receive an email from MyFRITZ! and are not sure whether this email was sent by MyFRITZ! or whether it is a fraudulent email (so-called phishing email)? In this guide we show you how to recognize phishing emails and the best way to deal with them.