MyFRITZ! Service - FAQs

AVM makes it possible for you to easily and securely access your FRITZ!Box from the Internet using MyFRITZ!.

The web browser describes the connection to the FRITZ!Box as not private or untrusted because your FRITZ!Box's individual security certificate is not known to third party organizations that validate certificates.

You cannot login to the MyFRITZ! Internet platform or the MyFRITZ! home page of your own FRITZ!Box. After you enter your account information, the error message "Login failed" or "Login for [...] failed" is displayed.

When you login to the MyFRITZ! Internet platform, you are not automatically redirected to the MyFRITZ! home page of the FRITZ!Box.

If you forgot the password for your MyFRITZ! account, request a new MyFRITZ! password and configure it in your FRITZ!Box.

You can change the password for your MyFRITZ! account right on the MyFRITZ! Internet platform. After changing it there, also change the MyFRITZ! password in the FRITZ!Box so that your FRITZ!Box can still login to MyFRITZ!.

The registration of a MyFRITZ! account can not be completed because you did not receive an e-mail with a registration link from MyFRITZ!.

If you no longer need your MyFRITZ! account, you can delete it right on the MyFRITZ! Internet platform.