MyFRITZ! Service - FAQs

MyFRITZ! Service

FAQs

What is MyFRITZ! and how can I use it?

AVM makes it possible for you to easily and securely access your FRITZ!Box from the Internet using MyFRITZ!.

> more

Creating a MyFRITZ! account and setting it up in the FRITZ!Box

MyFRITZ! grants you secure access to your FRITZ!Box from the internet. This way you can access your FRITZ!Box with your smartphone, tablet, or computer from anywhere in the world at any time. Your personal data is stored exclusively in the FRITZ!Box at all times and is not transferred to AVM's MyFRITZ! service or to any other service or provider.

> more

MyFRITZ! login failed

You cannot login to the MyFRITZ! Internet platform or the MyFRITZ! home page of your own FRITZ!Box. After you enter your account information, the error message "Login failed" or "Login for [...] failed" is displayed.

> more

Did not receive e-mail with MyFRITZ! registration link

The registration of a MyFRITZ! account can not be completed because you did not receive an e-mail with a registration link from MyFRITZ!.

> more

Cannot access the FRITZ!Box with MyFRITZ!

When you login to the MyFRITZ! Internet platform, you are not automatically redirected to the MyFRITZ! home page of the FRITZ!Box.

> more

Message "security certificate is not trusted"

The web browser describes the connection to the FRITZ!Box as not private or untrusted because your FRITZ!Box's individual security certificate is not known to third party organizations that validate certificates.

> more

Changing the MyFRITZ! password

You can change the password for your MyFRITZ! account right on the MyFRITZ! Internet platform. After changing it there, also change the MyFRITZ! password in the FRITZ!Box so that your FRITZ!Box can still login to MyFRITZ!.

> more

Forgot MyFRITZ! password

If you forgot the password for your MyFRITZ! account, request a new MyFRITZ! password and configure it in your FRITZ!Box.

> more

Deleting a MyFRITZ! account

If you no longer need your MyFRITZ! account, you can delete it right on the MyFRITZ! Internet platform.

> more

CAPTCHA (image puzzle) is not displayed

You cannot log in to myfritz.net. After you enter your email address and password, the "Log In" button remains grayed out and the CAPTCHA (image puzzle) is not displayed.

> more

Can the CAPTCHA (image puzzle) on myfritz.net be deactivated?

For security reasons, the Google service reCAPTCHA protects you when you log in to your MyFRITZ! account on myfritz.net. reCAPTCHA usually requires you to solve image-based puzzles to ensure that it is not an unlawful automatic attempt made by computer software (so-called "bots") to gain access.

> more