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Tips for dealing with phishing emails

Did you receive an email from MyFRITZ! and are not sure whether this email was sent by MyFRITZ! or whether it is a fraudulent email (so-called phishing email)?

Phishing emails pretend they were sent by MyFRITZ! and link to a fake website that scammers use in an attempt to obtain personal account information for a FRITZ!Box or MyFRITZ! account.

In this guide we show you how to recognize phishing emails and the best way to deal with them.

1 Recognizing phishing emails

If an email you received appears suspicious, you can use the following information to quickly judge whether the email was sent by MyFRITZ! or is a fake. Phishing emails

  • try to give you a feeling of urgency. For example, the email may threaten to suspend your MyFRITZ! account if you do not respond immediately.
  • ask you to click on a link in the email and enter personal account information on the linked website.
  • link to a fake website. Emails from MyFRITZ! always link to *.avm.de or *.myfritz.net. There is always a period in front of "myfritz.net" or "avm.de". Websites such as "mein-myfritz.net" to not belong to MyFRITZ!.
  • occasionally contain a file attachment or software update that you are supposed to install on your computer. Emails from MyFRITZ! never contain file attachments, nor do they ask you to install software on a computer.
  • are often machine-translated and full of errors. Emails from MyFRITZ! have been proofread and normally do not contain spelling or grammatical errors.

2 Dealing with phishing emails

If you received a phishing email, simply delete the email. There is no security risk as long as you do not click on the links in the email.

ATTENTION!If you clicked on links to fake websites and entered personal account information on the website, you must change the corresponding account information (for example the MyFRITZ! password).

3 Tips for additional security

Do not ever use a link in an email or on a website to open the user interface of your FRITZ!Box; always enter http://fritz.box (see fig.) to open the user interface instead.

Fig.: Entering the complete address of the user interface in the address field of the web browser

 

If you want to access your FRITZ!Box from the internet, use our MyFRITZ!App or enter https://myfritz.net in a web browser. The display then changes to https://sso.myfritz.net (see fig.).

Fig.: Entering the complete address of myfritz.net in the address field of the web browser



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