MyFRITZ!Net FAQ

AVM Content

What is MyFRITZ!Net and how can I use it?

AVM makes it possible for you to easily and securely access your FRITZ!Box from the Internet using MyFRITZ!Net.

Creating a MyFRITZ! account and setting it up in the FRITZ!Box

MyFRITZ!Net grants you secure access to your FRITZ!Box from the internet. This way you can access your FRITZ!Box with your smartphone, tablet, or computer from anywhere in the world at any time. Your personal data is stored exclusively in the FRITZ!Box at all times and is not transferred to AVM's MyFRITZ!Net service or to any other service or provider.

MyFRITZ! login failed

You cannot login to the MyFRITZ! Internet platform or the MyFRITZ! home page of your own FRITZ!Box. After you enter your account information, the error message "Login failed" or "Login for [...] failed" is displayed.

Cannot access the FRITZ!Box with MyFRITZ!Net

When you login to the MyFRITZ!Net Internet platform, you are not automatically redirected to the MyFRITZ!Net home page of the FRITZ!Box.

Did not receive e-mail with MyFRITZ! registration link

The registration of a MyFRITZ! account can not be completed because you did not receive an e-mail with a registration link from MyFRITZ!Net.

Web browser reports "Your connection is not private"

The web browser describes the connection to the FRITZ!Box as not private or untrusted because your FRITZ!Box's individual security certificate is not known to third party organizations that validate certificates.

Changing the MyFRITZ! password

You can change the password for your MyFRITZ! account right on the MyFRITZ! Internet platform.

Change the email address of the MyFRITZ! account

You can change the email address of your MyFRITZ! account right on the MyFRITZ! Internet platform.

Forgot MyFRITZ! password

If you forgot the password for your MyFRITZ! account, request a new MyFRITZ! password and configure it in your FRITZ!Box.

Deleting a MyFRITZ! account

If you no longer need your MyFRITZ! account, you can delete it right on the MyFRITZ! Internet platform.

CAPTCHA (image puzzle) is not displayed

You cannot log in to myfritz.net. After you enter your email address and password, the "Log In" button remains grayed out and the CAPTCHA (image puzzle) is not displayed.

Can the CAPTCHA (image puzzle) on myfritz.net be deactivated?

For security reasons, the Google service reCAPTCHA protects you when you log in to your MyFRITZ! account on myfritz.net. reCAPTCHA usually requires you to solve image-based puzzles to ensure that it is not an unlawful automatic attempt made by computer software (so-called "bots") to gain access.

Security tips for using MyFRITZ!

In our guide we show you the settings required to offer your MyFRITZ! account and the FRITZ!Boxes registered with it the best possible protection against attacks.

Tips for dealing with phishing emails

Did you receive an email from MyFRITZ!Net and are not sure whether this email was sent by MyFRITZ!Net or whether it is a fraudulent email (so-called phishing email)? In this guide we show you how to recognize phishing emails and the best way to deal with them.