Zigbee FAQ

FRITZ!OS 7.50 or later must be installed on the FRITZ!Box so that Zigbee devices can be displayed in the FRITZ!Box user interface and in FRITZ!App Smart Home. FRITZ!OS 7.50 is available for all current and many older FRITZ!Box models.

Like wireless and Bluetooth devices, Zigbee devices also use the 2.4 GHz frequency band. The different devices could therefore possibly interfere with each other. They may be interfering with each other if devices can only be switched with a delay, sometimes cannot be switched, or devices are displayed as offline.

To avoid interference, we recommend that you do not position a FRITZ!Smart Gateway in the immediate vicinity of a FRITZ!Box. It is better to position the FRITZ!Smart Gateway near the Zigbee devices.

Zigbee devices can only be registered using the user interface of the FRITZ!Smart Gateway or a FRITZ!Box with Zigbee support. The exact procedure varies depending on the manufacturer and type of Zigbee device. We recommend restoring the devices to factory settings before registering them. Refer to the manufacturer of the device for information on the procedure, for example consult the manual.

Note: Resetting Philips Zigbee devices in the user interface of FRITZ!Box or FRITZ!Smart Gateway requires the serial number and not the model number. The serial number of Philips devices consists of 6 hexadecimal digits (0 - 9, A - F) and can be found on the device itself. Usually the model number of Philips devices only consists of numbers and is significantly longer than the serial number.

FRITZ!Box and FRITZ!Smart Gateway can signal updates for all smart home devices from AVM and also update these devices automatically.

However, for technical reasons, the FRITZ!Box and the FRITZ!Smart Gateway do not have access to the update servers of other manufacturers. This means that the FRITZ!Box and FRITZ!Smart Gateway cannot signal updates for smart home devices from other manufacturers. Refer to the manufacturers of the smart home devices for information on available updates.

The FRITZ!Smart Gateway can only be used with FRITZ!Boxes equipped with DECT base stations and FRITZ!OS 7.50 or later. You can use the FRITZ!Smart Gateway with a Mesh Repeater if FRITZ!OS 7.50 or later is installed on the Mesh Master. However, you cannot completely do without a FRITZ!Box when using the FRITZ!Smart Gateway.

The FRITZ!Smart Gateway's Wi-Fi can only be used to connect it to the FRITZ!Box. Wireless devices cannot register with the FRITZ!Smart Gateway. The FRITZ!Smart Gateway also cannot be used as a wireless repeater.

The FRITZ!Smart Gateway's DECT base station is optimized for DECT ULE / HAN FUN devices such as the radiator control FRITZ!DECT 302. FRITZ!Fons and DECT cordless telephones from other manufacturers cannot be registered with the FRITZ!Smart Gateway.

You can charge USB devices by connecting them to the USB port of the FRITZ!Smart Gateway (up to 500 mW). The FRITZ!Smart Gateway does not support USB storage devices, USB printers, or other USB devices.