Recommend:

Knowledge Base

AVM Content

Knowledge document #1155

FRITZ!Powerline 530E

This support document is available for the following products:

Powerline connection drops frequently

The powerline connection between two or more FRITZ!Powerline devices drops frequently and the Powerline LED switches off.

Simply proceed as described below. After each measure, check whether the problem is solved.

Unplug the FRITZ!Powerline device.
Plug the FRITZ!Powerline device back in after about 1 minute.
Note:Restarting the FRITZ!Powerline device will not delete any of the settings.

Test whether the powerline connection also drops when the FRITZ!Powerline devices are used in a power strip:

Take two FRITZ!Powerline devices between which the powerline connection drops frequently and plug them both into a power strip.
Remove all other devices from the power strip.
If present, unplug all of the other powerline devices in your home network.
Use a network cable to connect one of the two FRITZ!Powerline devices to your router (for example a FRITZ!Box).
If the powerline connection does not drop while they are in the power strip, then the error was caused by interference in the home's power supply.

If the powerline connection is being affected by interference, observe the following to minimize the interference:

Plug FRITZ!Powerline devices directly into a wall outlet and do not use them with a power strip with other devices, an extension cord, or behind a surge protector.
For testing purposes, switch off other devices or briefly unplug them them to identify possible sources of interference and then minimize them.
Examples of possible sources of interference are switch mode power supplies, dimmers, halogen systems and energy-saving lamps, as well as electric motors when they are running (for example in refrigerators, food processors, dryers, washing machines, vacuum cleaners, or drills).
Test different wall outlets and reduce the distance between the FRITZ!Powerline devices.
Avoid powerline connections on different phases, fuse boxes, and ground fault circuit interrupters (GFCI).
VDSL signals can transmit interference to power lines. Note that cables with VDSL signals should be laid at least 10 cm away from electrical wiring and outlets.