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Powerline connection drops frequently

The powerline connection between two or more FRITZ!Powerline adapters drops frequently and the Powerline LED switches off.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest FRITZ!OS for the FRITZ!Powerline adapter

  1. Install the latest FRITZ!OS on the FRITZ!Powerline adapter.

2 Restarting the FRITZ!Powerline adapter

  1. Unplug the FRITZ!Powerline adapter.
  2. Plug the FRITZ!Powerline adapter back in after about 1 minute.

    Note:Restarting the FRITZ!Powerline adapter will not delete any of the settings.

3 Testing the FRITZ!Powerline adapters in a power strip.

Test whether the powerline connection also drops when the FRITZ!Powerline adapters are used in a power strip:

  1. Take two FRITZ!Powerline adapters between which the powerline connection drops frequently and plug them both into a power strip.
  2. Remove all other devices from the power strip.
  3. If present, unplug all of the other powerline adapters in your home network.
  4. Use a network cable to connect one of the FRITZ!Powerline adapters to your router (for example a FRITZ!Box).
  5. If the powerline connection does not drop while they are in the power strip, then the error was caused by interference in the home's power supply.

4 Reducing interference in the home's power supply

If the powerline connection is being affected by interference, note the following to minimize the interference:

  1. Plug the FRITZ!Powerline adapter directly into a wall outlet; do not use it with a power strip with other devices, an extension cord, or behind a surge protector.
  2. For testing purposes, switch off other devices or briefly unplug them them in order to identify possible sources of interference and then minimize them.

    Examples of possible sources of interference are switch mode power supplies, dimmers, halogen systems and energy-saving lamps, as well as electric motors when they are running (for example in refrigerators, food processors, dryers, washing machines, vacuum cleaners, or drills).

  3. Test different wall outlets and reduce the distance between the FRITZ!Powerline adapters.
  4. Avoid powerline connections on different phases, fuse boxes, and ground fault circuit interrupters (GFCI).
  5. VDSL signals can transmit interference to power lines. Note that cables with VDSL signals should be laid at least 10 cm away from electrical wiring and outlets.