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Knowledge document #285

Forgot password for the FRITZ!Box user interface

You forgot the FRITZ!Box password? ✔ Here you can find out how to log into the user interface again.

You can protect the user interface of your FRITZ!Box against unauthorized access with a password of your choice. If you changed the default password on the underside of the FRITZ!Box and forgot the new password, reset the password or load the FRITZ!Box's factory settings. Then you can log in again and set a new password. For security reasons, you can only reset the password when you access the user interface from the home network.

1 Resetting the password

If you are offered the option of sending a push service mail, have an email with a link to access the user interface sent to you that you can use to reset the password:

Forgot password for the user interface
  1. Open the FRITZ!Box user interface.
  2. Click the "Forgot your password?" link.
  3. Click the "Send push service mail" button. If the button is not displayed, then the necessary service is not configured.
  4. Call up the email with the same device you used to request the push service mail. If you did not receive an email, either the email account information was entered incorrectly, or the FRITZ!Box is not connected to the internet.

    Important:The email may have been classified as unsolicited advertising (spam). In this case, also check the spam folder of your email inbox.

  5. Click on the link in the email. The link takes you directly to the menu "FRITZ!Box users" in the user interface.
  6. Click the (Edit) button for the respective user and enter a new password.
  7. Click "Apply" to save the settings.

2 Loading the factory settings and reconfiguring the FRITZ!Box

If you are not offered the option of sending a push service mail or you did not receive the push service mail, you cannot open the user interface again until you load the factory settings:

Loading the factory settings

  1. Unplug the FRITZ!Box.
  2. Plug the FRITZ!Box back in after 1 minute.
  3. Open the FRITZ!Box user interface within the next 10 minutes.
  4. Click the "Forgot your password?" link.
  5. Click the "Restore Factory Settings" button.
  6. After you load the factory settings, open the FRITZ!Box user interface.
  7. Enter the password given on the underside of your FRITZ!Box and click "Log In".

Configuring the FRITZ!Box

  1. Reconfigure the FRITZ!Box. If you previously saved the FRITZ!Box settings, restore the settings.
  2. When doing so, select the option "Select manually the settings to be restored" and make sure that you do not select "FRITZ!Box user" because this will restore the FRITZ!Box password.
  3. Set up the MyFRITZ! report so you can simply have the password sent to you via email in the future.
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