Knowledge Base
AVM Content
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7369
- FRITZ!Box 7360
- FRITZ!Box 7340
- FRITZ!Box 7330
- FRITZ!Box 7272
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6850 LTE
- FRITZ!Box 6840 LTE
- FRITZ!Box 6820 LTE
- FRITZ!Box 6810 LTE
- FRITZ!Box 6690 Cable
- FRITZ!Box 6670 Cable
- FRITZ!Box 6660 Cable
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 6430 Cable
- FRITZ!Box 5590 Fiber
- FRITZ!Box 5530 Fiber
- FRITZ!Box 5491
- FRITZ!Box 5490
- FRITZ!Box 4060
- FRITZ!Box 4040
- FRITZ!Box 4020
- FRITZ!Box 3490
- FRITZ!Box 3390
- FRITZ!Box 3370
- FRITZ!Box 3272
- FRITZ!Repeater 6000
- FRITZ!Repeater 3000 AX
- FRITZ!Repeater 3000
- FRITZ!Repeater 2400
- FRITZ!Repeater 1750E
- FRITZ!Repeater 1200 AX
- FRITZ!Repeater 1200
- FRITZ!WLAN Repeater 1160
- FRITZ!Repeater 600
- FRITZ!WLAN Repeater 450E
- FRITZ!WLAN Repeater 310
- FRITZ!Repeater 300E
- FRITZ!WLAN Repeater DVB-C
- FRITZ!WLAN Repeater N/G
- FRITZ!Powerline 1260
- FRITZ!Powerline 1260E
- FRITZ!Powerline 1240 AX
- FRITZ!Powerline 1240E
- FRITZ!Powerline 546E
- FRITZ!Powerline 540E
Forgot password for the user interface of the FRITZ!Smart Gateway
You can protect the user interface of your FRITZ!Smart Gateway against unauthorized access with a password. If you changed the default password on the back of the FRITZ!Smart Gateway and forgot the new password, reset the password or load the FRITZ!Smart Gateway's factory settings. Then you can log in again and set a new password.
1 Resetting the password
If you are offered the option of sending a push service mail, have an email sent to you that contains an access link that you can use to reset the password:
- Open the user interface of the FRITZ!Smart Gateway.
- Click the "Forgot your password?" link.
- Click the "Send push service mail" button. If the button is not displayed, the "forgot password" push service is not configured.
- Call up the email with the same device you used to request the push service mail and follow the instructions in the email. If you did not receive an email, either the email account information for the push service was entered incorrectly, or the FRITZ!Smart Gateway is not connected to the internet.
Important:The email may have been classified as unsolicited advertising (spam). In this case, also check the spam folder of your email inbox.
2 Loading the factory settings and reconfiguring the FRITZ!Smart Gateway
If you are not offered the option of sending a push service mail or you did not receive the push service mail, you cannot open the user interface again until you load the factory settings:
Loading the factory settings
- Plug the FRITZ!Smart Gateway into an outlet and wait until the Connect LED remains lit or the Connect LED starts flashing orange.
- Push and hold down the Connect button for about 15 seconds until the Connect LED briefly goes out.
- Now all of the LEDs light up red once and the Connect LED indicates by alternately flashing and lighting up that the factory settings are being loaded and that the FRITZ!Smart Gateway is being restarted. This process may take several minutes.
- The Connect LED continuously blinks slowly for at least 1 minute as soon as the factory settings have finished loading.
Deutschland
International (English)
Österreich
Nederland
España
Italia
Polska
België (Nederlands)
Luxemburg (Deutsch)
Schweiz (Deutsch)