Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6820 LTE
- FRITZ!Box 6690 Cable
- FRITZ!Box 6670 Cable
- FRITZ!Box 6660 Cable
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 6430 Cable
- FRITZ!Box 5690 Pro
- FRITZ!Box 5590 Fiber
- FRITZ!Box 5530 Fiber
- FRITZ!Box 5491
- FRITZ!Box 5490
- FRITZ!Box 4060
- FRITZ!Box 4050
- FRITZ!Box 4040
- FRITZ!Box 4020
- FRITZ!Box 3490
- FRITZ!Repeater 6000
- FRITZ!Repeater 3000 AX
- FRITZ!Repeater 3000
- FRITZ!Repeater 2400
- FRITZ!Repeater 1750E
- FRITZ!Repeater 1200 AX
- FRITZ!Repeater 1200
- FRITZ!WLAN Repeater 1160
- FRITZ!Repeater 600
- FRITZ!WLAN Repeater 450E
- FRITZ!WLAN Repeater 310
- FRITZ!WLAN Repeater DVB-C
- FRITZ!Powerline 1260
- FRITZ!Powerline 1260E
- FRITZ!Powerline 1240 AX
- FRITZ!Powerline 1240E
- FRITZ!Powerline 1220
- FRITZ!Powerline 1220E
- FRITZ!Powerline 1210
- FRITZ!Powerline 1000E
- FRITZ!Powerline 540E
- FRITZ!Powerline 530E
- FRITZ!Powerline 510E
- FRITZ!DECT 210
- FRITZ!DECT 200
- FRITZ!DECT Repeater 100
- FRITZ!Smart Gateway
FRITZ! product damaged by power surge
Since damage caused by overvoltage (caused by lightning, for example) is not covered by the manufacturer's warranty, AVM cannot exchange the device. It is also not possible to repair devices damaged by overvoltage as their microelectronic components that were destroyed cannot be replaced.
However, many home contents insurance policies cover the reimbursement of costs for new electronic devices to replace those damaged by power surges. Insurance companies can often refer you to an appraiser who can examine your device and issue a corresponding certificate of damage. AVM does not issue such insurance certificates. If you have contents insurance, refer to your insurance company for further information.
The German Federal Office for Information Security points out on its website that not only your power line can be a source of overvoltage. Your connection to the telephone network and internet (for example over the DSL connection) can also be a source of damage to connected devices. You can avoid damage by always disconnecting your devices from the internet, telephone network, and power supply whenever there is a thunderstorm. Do not reconnect them until the thunderstorm is over.
Apart from that, only a multi-level protection system according to the corresponding standard on lightning protection can offer reliable protection. Since these measures have to be adapted to the actual conditions at your location (concept of energy coordination), we cannot give you any specific recommendations on implementing them. You can find detailed information on this topic if you search for "surge protection" on the internet, for example on Wikipedia.