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Knowledge document #173

Certain settings are missing from the FRITZ!Box user interface

You want to use or configure a certain function in the FRITZ!Box user interface. However, the corresponding settings, for example menu items or buttons, are not displayed although these settings are present in the user interface of a different FRITZ!Box of the same type.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 FRITZ!OS is updated by the provider

If you received your FRITZ!Box from your internet service provider, the provider hides the "Update" menu because the provider automatically installs the new FRITZ!OS. It is therefore not possible to use the FRITZ!Box user interface to install the update. Refer to your provider for information on the new FRITZ!OS version and possible dates.

3 Expanding the menu

The menu of the FRITZ!Box user interface is collapsed in the mobile view and with high zoom levels in browsers for a better overview and can be expanded to access menu items.

  1. Click or tap the menu symbol on the top left to expand the menu.

4 Enabling the Wi-Fi network

Some Wi-Fi settings are only displayed if the Wi-Fi network is enabled:

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Wi-Fi Channel" ("Radio Channel") in the "Wi-Fi" ("Wireless") menu.
  3. Enable the option "Adjust Wi-Fi channel settings".
  4. Enable the Wi-Fi network for the 2.4 and the 5 GHz frequency bands.
  5. Click "Apply" to save the settings.
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