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Knowledge document #173

Certain settings are missing from the FRITZ!Box user interface

You want to use or set up a certain function in the FRITZ!Box user interface. However, the corresponding settings, for example menu items or buttons, are not displayed although these settings are available in the user interface of a different FRITZ!Box of the same type.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 FRITZ!OS is updated by the provider

If you received your FRITZ!Box from your cable provider, the provider hides the "Update" menu because the provider automatically installs the new FRITZ!OS. It is therefore not possible to install an update using the FRITZ!Box user interface. Information on the new FRITZ!OS version and possible dates can be obtained from your provider.

3 Enabling the Wi-Fi network

Some Wi-Fi settings are only displayed if the Wi-Fi network is enabled:

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Wi-Fi Channel" ("Radio Channel") in the "Wi-Fi" ("Wireless") menu.
  3. Enable the option "Adjust Wi-Fi channel settings".
  4. Enable the Wi-Fi network for the 2.4 and the 5 GHz frequency bands.
  5. Click "Apply" to save the settings.

4 Provider hides the function

If you received your FRITZ!Box from your cable provider, the provider automatically sets up internet access and the telephone numbers. The menu "Internet > Account Information" with the tabs "IPv6", "Provider Services", and "DNS Server", and the tab "Line Settings" under "Telephony > Telephone Numbers" are hidden by the provider and you cannot change the settings later.

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