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Knowledge document #173

Certain settings are missing from the FRITZ!Box user interface

You want to use or set up a certain function in the FRITZ!Box user interface. However, the corresponding settings, for example menu items or buttons, are not displayed although these settings are available in the user interface of a different FRITZ!Box of the same type.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Enabling the Advanced View

  1. Open the FRITZ!Box user interface.
  2. Click on the three-dot icon in the upper-right corner of the user interface.
  3. Click the on/off switch to enable the Advanced View.

    Fig.: Enabling the Advanced View

    • The Advanced View is enabled when the on/off switch is green.

2 FRITZ!OS is updated by the provider

If you received your FRITZ!Box from your internet service provider, the provider hides the "Update" menu because the provider automatically installs the new FRITZ!OS. It is therefore not possible to install an update using the FRITZ!Box user interface. Information on the new FRITZ!OS version and possible dates can be obtained from your provider.

3 Enabling the Wi-Fi network

Some Wi-Fi settings are only displayed if the Wi-Fi network is enabled:

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Wi-Fi Network" ("Radio Network") in the "Wi-Fi" ("Wireless") menu.
  3. In the section "Active Frequency Bands", enable the Wi-Fi network for the 2.4 GHz and 5 GHz frequency band.
  4. Click "Apply" to save the settings.
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