Warranty conditions

Information about the AVM Manufacturer's Warranty

The warranty period valid for your product is stated in the product manual or quick guide.

Should you have difficulties with using your product or suspect a technical defect, please contact our technical support team.

Please do not return devices to AVM unless requested to do so. Packages containing unsolicited returns can be neither processed nor returned to sender. Our support team will be happy to assist you by guiding you through the return process.

If a defect in your device is diagnosed, our Support will issue a "RMA number" to authorize the return. This RMA number must be clearly visible and legible (in block print) on the package, and sufficient postage must be attached.

Products must be returned within 14 days after the RMA number has been issued. The package should be returned without the original box and accessories, packed carefully and secured for transportation. AVM will not be held liable for any damage during transport. Please ALWAYS include the invoice for the device.

AVM bears the costs for returning the repaired or exchanged product.

Returns without an RMA number, packages sent freight collect or without sufficient postage, and packages without an invoice will be sent back freight collect!

If the returned device exhibits a defect attributed to the customer (broken antenna, lightning damage, bent connectors, water damage, etc.), AVM reserves the right to return the device without repairing it and further to charge a processing fee of 35 euros.