Warranty conditions

The warranty period for your product is stated in the product manual or quick guide.

If you're having difficulties using your product or think it might have a technical defect, please contact our technical support.

Please do not return devices to AVM unless requested to do so. Packages containing unsolicited returns cannot be processed or returned to sender. Our support team will be happy to assist you by guiding you through the return process.

If your device is defective, our Support will issue a "RMA number" so you can make the return. Mark your RMA number clearly in block capitals on the outside of the package, making sure you attach sufficient postage.

Products must be returned within 14 days after the RMA number has been issued. The package should be returned without the original box and accessories, packed carefully and secured for transportation. AVM accepts no liability for any damage during transport. Please ALWAYS include the invoice/proof of purchase for the device.

AVM will match the costs for the return shipment of the repaired or exchanged product.

Returns without an RMA number, packages sent freight collect or without sufficient postage, and packages without proof of purchase will be sent back freight collect!

If the device has a defect for which the customer is responsible (broken antenna, lightning damage, bent connectors, water damage, etc.), AVM reserves the right to return the device without repairing it and to charge a processing fee of €35.