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Knowledge document #1182
FRITZ!Powerline 546E
This support document is available for the following products:

FRITZ!Powerline's Wi-Fi network cannot be found

A notebook, smartphone, tablet, or another wireless device cannot find the FRITZ!Powerline device's Wi-Fi network. When it searches for Wi-Fi networks, the name of the FRITZ!Powerline device's Wi-Fi network (SSID) is not displayed.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Powerline device.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Enabling the Wi-Fi network

The following step is only necessary if the WLAN LED on the FRITZ!Powerline device is not lit:

  1. Click "Wi-Fi" ("Wireless") in the user interface of FRITZ!Powerline.
  2. Click "Wi-Fi Network" ("Radio Network") in the "Wi-Fi" ("Wireless") menu.
  3. Enable the option "Wireless radio network enabled".
  4. Click "Apply" to save the settings.

2 Enabling the wireless network adapter

Some notebooks have a special switch or key combination that allows you to switch integrated Wi-Fi network adapters on and off:

  • Enable the wireless adapter of the wireless device that you want to connect to FRITZ!Powerline's Wi-Fi network.

    Note:Refer to the manufacturer for information on enabling it, for example consult the manual.

3 Installing the latest software for the wireless device

  1. Install the latest software version for the wireless device (for example Android, iOS) or the latest driver for the computer's wireless network adapter (for example from the Intel Download Center).

    Note:Refer to the device's manufacturer for information on how to update, for example consult the manual.

4 Finding the ideal location for the FRITZ!Powerline device

  1. Position the FRITZ!Powerline device where the quality of the router's Wi-Fi signal is good. You can find tips on positioning it in the guide Finding the ideal location for FRITZ!Powerline.

5 Testing a different wireless device

  1. Check whether a different wireless device can find the FRITZ!Powerline device's Wi-Fi network.
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