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Knowledge document #3482

Cannot register a FRITZ!DECT smart switch

Registration of the FRITZ!DECT smart switch to the FRITZ!Box or the FRITZ!Smart Gateway fails. After you push the DECT or Connect button on the FRITZ!Box or the FRITZ!Smart Gateway, the DECT connection is not established. The FRITZ!DECT smart switch is not displayed or is displayed with an inactive connection in the menu "Smart Home" in the FRITZ!Box or the gateway.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Maximum number has been reached

A certain number of smart home devices can be registered with the FRITZ!Box and the FRITZ!Smart Gateway. If you already registered the maximum number of devices, you cannot register any more.

2 Unlocking the buttons

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Buttons and LEDs" in the "System" menu.
  3. Click on the "Keylock" tab.
  4. Disable the "Buttons locked" checkbox.
  5. Click "Apply" to save the settings.

3 Disabling "Reduce DECT field strength"

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "DECT" in the "Telephony" menu.
  3. Disable the option "Reduce DECT field strength" in the section "Radio Field Strength".
  4. Click "Apply" to save the settings.

4 Disabling "DECT Eco"

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "DECT" in the "Telephony" menu.
  3. Disable the option "DECT Eco" in the section "Radio Field Strength".
  4. Click "Apply" to save the settings.

5 Enabling encryption

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "DECT" in the "Telephony" menu.
  3. Enable the option "Permit only secure DECT connections (recommended)" in the section "Security".
  4. Click "Apply" to save the settings.
  5. If the option was disabled, you must then restart the FRITZ!Box once using the user interface ("System > Backup > Restart").

6 Setting a PIN

For automatic registration to work, you must set the PIN to "0000" in the FRITZ!Box user interface:

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "DECT" in the "Telephony" menu.
  3. Enter "0000" as the PIN in the section "Registration".
  4. Click "Apply" to save the settings.

7 Resetting the FRITZ!DECT smart switch and deregistering it

You can restore factory settings to the FRITZ!DECT smart switch and deregister it. This deletes a faulty connection to the FRITZ!Box or the FRITZ!Smart Gateway and all of the settings that are preventing a connection from being established:

  1. Load the factory settings of the FRITZ!DECT smart switch and deregister it.
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