1. Call up download.avm.de/fritzbox/ in your web browser.
2. Switch to the folder for your FRITZ!Box model, then to the subfolder "deutschland" or "other", and then to the folder "recover".

   Note:The complete model name of your FRITZ!Box is shown in the FRITZ!Box user interface on the "Overview" page and is also printed on the sticker on the underside of the device.

3. Download the recovery program for your FRITZ!Box to the computer; it has the file extension ".exe".

1. Use the network cable included with delivery to connect your computer directly with a LAN socket on your FRITZ!Box.
2. Clear all other connections between your FRITZ!Box and network devices or USB devices.

ATTENTION!Only disable firewalls to run the recovery program and re-enable them before connecting to the internet. This software protects your computer from attacks from the internet and prevents other threats (for example computer viruses) from being executed.

1. Disconnect the FRITZ!Box internet connection and do not re-establish the internet connection until the firewall is restarted.
2. Configure all firewalls on your computer (for example, Zone Alarm, Norton Security) so that they are not automatically re-enabled when your computer restarts.
3. Close any active firewall applications.
4. Disable the Windows firewall:

   Windows 11 / 10

   1. In the Windows task bar, click (Start) and then "Windows Security" or "All apps" and then "Windows Security".
   2. Click "Firewall & network protection" in the menu "Windows Security".
   3. Click on the active network (normally "Private network").
   4. Disable the Microsoft Defender Firewall.

   Windows 8

   1. Press the keyboard shortcut Windows key + X and select "Control Panel" from the context menu.
   2. Click "System and Security" and then "Windows Firewall".
   3. Disable the Windows firewall.

   Windows 7

   1. In Windows, click "Start" and then "Control Panel".
   2. Select "Category" from the drop-down list "View by:" on the top right ().
   3. Click "System and Security" and then "Windows Firewall".
   4. Disable the Windows firewall.

1. Run the file "FRITZ.Box[...].exe" and click "Next".
2. Follow the instructions.

   Note:It is not an error if the program does not search for the FRITZ!Box under its IP address 192.168.178.1, but under a different IP address instead. This does not affect the process.

3. If the program displays an error message such as "Recovery failed due to an error", run the program again. If executing the recovery program fails after several attempts, run the program on a different computer.
   • If the recovery program displays the message "Complete - FRITZ!Box successfully restored!", recovery was successful.

1. Do not click "Next," click "Cancel" twice instead.
2. Make sure that all firewalls are disabled.
3. Run the recovery program again.

1. Click "Cancel" to exit the recovery program.
2. Click the search symbol in the Windows task bar.
3. Enter Device Manager in the search box and press Enter.
4. Under "Network adapters", double-click the LAN network adapter that is connected to the FRITZ!Box, and select the tab for the advanced settings (for example "Advanced" or "Advanced Settings").
5. Select the property for setting the transmission rate (for example "Transmission Rate", "Connection Type", "Speed & Duplex", "Media Type").
6. Select the value "10 Mbit/s, half-duplex" or similar and click "OK".
7. Run the recovery program again.