Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
Restoring the FRITZ!OS of your FRITZ!Box
The recovery program can be used to restore your FRITZ!Box to working order. The recovery program resets the FRITZ!Box to its factory settings and deletes all of the settings that could be preventing it from working correctly.
Requirements / Restrictions
- Windows 11 / 10 / 8 / 7 is installed on the computer.
1 Downloading the recovery program
- Call up download.avm.de/fritzbox/ in your web browser.
- Switch to the folder for your FRITZ!Box model, then to the subfolder "deutschland" or "other", and then to the folder "recover".
Note:The complete model name of your FRITZ!Box is shown in the FRITZ!Box user interface on the "Overview" page and is also printed on the sticker on the underside of the device.
- Download the recovery program for your FRITZ!Box to the computer; it has the file extension ".exe".
2 Connecting the FRITZ!Box with the computer
- Use the network cable included with delivery to connect your computer directly with a LAN socket on your FRITZ!Box.
- Clear all other connections between the FRITZ!Box and network devices.
3 Disabling firewalls
ATTENTION!Only disable firewalls to run the recovery program and re-enable them before connecting to the internet. This software protects your computer from attacks from the internet and prevents other threats (for example computer viruses) from being executed.
- Disconnect the FRITZ!Box internet connection and do not re-establish the internet connection until the firewall is restarted.
- Configure all firewalls on your computer (for example, Zone Alarm, Norton Security) so that they are not automatically re-enabled when your computer restarts.
- Close any active firewall applications.
- Disable the Windows firewall:
Windows 11 / 10
- In the Windows task bar, click (Start) and then "Windows Security" or "All apps" and then "Windows Security".
- Click "Firewall & network protection" in the menu "Windows Security".
- Click on the active network (normally "Private network").
- Disable the Microsoft Defender Firewall.
Windows 8
- Press the keyboard shortcut Windows key + X and select "Control Panel" from the context menu.
- Click "System and Security" and then "Windows Firewall".
- Disable the Windows firewall.
Windows 7
- In Windows, click "Start" and then "Control Panel".
- Select "Category" from the drop-down list "View by:" on the top right ().
- Click "System and Security" and then "Windows Firewall".
- Disable the Windows firewall.
4 Running the recovery program
- Run the file "FRITZ.Box[...].exe" and click "Next".
- Follow the instructions.
Note:It is not an error if the program does not search for the FRITZ!Box under its IP address 192.168.178.1, but under a different IP address instead. This does not affect the process.
- If the program displays an error message such as "Recovery failed due to an error", run the program again. If executing the recovery program fails after several attempts, run the program on a different computer.
- If the recovery program displays the message "Complete - FRITZ!Box successfully restored!", recovery was successful.
5 Error when running the recovery program
Recovery program cannot find the FRITZ!Box
The recovery program cannot find the FRITZ!Box and constantly displays the error message "FRITZ!Box [model] searching at: [IP address]".
- Do not click "Next," click "Cancel" twice instead.
- Make sure that all firewalls are disabled.
- Run the recovery program again.
Error message "Could not determine the version!"
The recovery program displays the error message "Could not determine the version!":
- Click "Cancel" to exit the recovery program.
- Click the search symbol in the Windows task bar.
- Enter Device Manager in the search box and press Enter.
- Under "Network adapters", double-click the LAN network adapter that is connected to the FRITZ!Box, and select the tab for the advanced settings (for example "Advanced" or "Advanced Settings").
- Select the property for setting the transmission rate (for example "Transmission Rate", "Connection Type", "Speed & Duplex", "Media Type").
- Select the value "10 Mbit/s, half-duplex" or similar and click "OK".
- Run the recovery program again.