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Knowledge document #79

Installation does not start when the "USB Remote Connection software" link is clicked

The FRITZ!Box USB Remote Connection software does not let you install it using the link "USB Remote Connection software" in the FRITZ!Box user interface.

Cause

  • The web browser settings are preventing the pop-up window for installing the software from opening automatically.

Adjusting the web browser settings

If you are using Google Chrome or Mozilla Firefox, configure an exception for the FRITZ!Box in the web browser's pop-up blocker:

  • Google Chrome
    1. Click the (Customize and control Google Chrome) button on the top right of Chrome.
    2. Click "Settings" and then "Extensions".
    3. Click "Options" for the pop-up blocker you are using.
    4. Enter fritz.box as an exception and close the "Extensions" window.
  • Mozilla Firefox
    1. Click the (Open menu) button on the top right of Firefox.
    2. Click "Options”.
    3. Click "Privacy & Security" in the menu on the top left of the screen.
    4. In the section "Permissions", click the "Exceptions" button next to the option "Block pop-up windows".
    5. Enter fritz.box under "Address of website".
    6. Click "Allow" and then "Save changes".
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