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Knowledge document #1500

FRITZ!Fon reports "Correct password?"

When you try to check emails with your FRITZ!Fon, the telephone displays the message "Correct password?" and you cannot access your emails.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Adjusting Google account settings

In some cases, Google may display the message even though you entered the correct account information:

Note:You can find further information in the Google Accounts Help Center under the heading "Password incorrect".

  1. Generate an app password for the FRITZ!Box and configure it is the password for the push service.

    Important:As of May 2022, Google no longer supports access for less secure apps. Since then, push services can only be used if you enabled the two-step verification method.

2 Correcting email account information in the FRITZ!Box

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click on the "Email" tab.
  4. Click the (Edit) button for the respective email account.
  5. Enter the complete email address in the "Email address" field.
  6. Enter the password for your email account.
  7. If the FRITZ!Box does not automatically fill it in, also enter the name of your provider's POP3 server.

    Example:
    With Google, enter "pop.googlemail.com" for the POP3 server.

  8. Enable the option "This server supports a secure connection (SSL)" if necessary.
  9. Click "OK" to save the settings.

3 Contacting your provider

If you still cannot check emails, either your account information is not entered correctly or there is a problem with your provider:

  1. Contact your email provider.
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