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Cannot connect to FRITZ!Box over Wi-Fi by scanning QR Code

After scanning the QR code "Wi-Fi access" on the type label of the FRITZ!Box or from the FRITZ! Notes service card, the smartphone or tablet does not connect to the FRITZ!Box over Wi-Fi. One of the following error messages may be displayed by the device:

  • "Failed to connect to network [...]"
  • "Check Your Connection and Try Again"

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Enabling the Wi-Fi network

The following step is only necessary if the WLAN LED on the FRITZ!Box is not lit:

  1. Briefly push the WLAN button on the FRITZ!Box to enable the Wi-Fi network. If you enabled keylock in the FRITZ!Box:
    1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
    2. Click "Wi-Fi Network" ("Radio Network") in the "Wi-Fi" ("Wireless") menu.
    3. Enable the Wi-Fi network.
    4. Click "Apply" to save the settings.

2 Optimizing the FRITZ!Box's Wi-Fi settings

Perform the following steps on a different device connected to the FRITZ!Box:

Important:If you cannot access the FRITZ!Box with any device, proceed as described in the guide FRITZ!Box user interface cannot be opened.

Disabling the MAC address filter

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Security" in the "Wi-Fi" ("Wireless") menu.
  3. Enable the option "Allow all new wireless devices".
  4. Click "Apply" to save the settings.

Adjusting the name of the Wi-Fi network (SSID)

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Wi-Fi Network" ("Radio Network") in the "Wi-Fi" ("Wireless") menu.
  3. Enable the option "Name of the Wi-Fi network visible". This way, all wireless devices can connect to the FRITZ!Box and the FRITZ!Box can optimally control wireless devices in the Mesh ("Mesh Wi-Fi Steering").
  4. If you changed the name of the FRITZ!Box's Wi-Fi network (SSID), remove all special characters from the Wi-Fi network name. Since some wireless devices do not support all of the special characters allowed by the FRITZ!Box, only use letters (but not special characters such as ä, ë, ö, ü, á, é, í), numbers, and spaces.
  5. Click "Apply" to save the settings.

3 Scanning a valid QR code

By default, the QR code on the type label of the FRITZ!Box contains the preconfigured Wi-Fi access information of the FRITZ!Box. If the Wi-Fi access information was changed, you can find a valid QR code in the FRITZ!Box user interface:

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Wi-Fi Network" ("Radio Network") in the "Wi-Fi" ("Wireless") menu.
  3. Scan the QR code directly from the screen or click "Print Info Sheet" to print out the QR code before scanning it.