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Knowledge document #1198

FRITZ!Box reports "Login failed" when accessing the FRITZ!Box

Access to the FRITZ!Box via the user interface is denied when you enter the user name and/or password.
One of the following error messages is displayed:

  • "Login failed. The login data are incorrect or do not have authorization for this area."
  • "Login failed. Did you make a typing error, or do you not have the right to access this area?"

Cause

  • The user name and/or the password is incorrect, or the user is not authorized to access that particular area of the FRITZ!Box.

Follow the instructions in the section that describes the error you observe.

1 Login with user name and password failed

The following steps are only necessary if you need to enter a user name and password to access the FRITZ!Box:

  1. Error message "Login failed [...]" when user name and password are needed to access FRITZ!Box

2 Login with password only failed

The following steps are only necessary if you just need to enter a password and not a user name in order to access the FRITZ!Box:

  1. Forgot password for accessing the user interface
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