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Knowledge document #1510

Answering machine does not react

The FRITZ!Box's answering machine does not react to calls. Callers do not hear a greeting and cannot leave a message.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Shortening answer delay or reconfiguring the answering machine

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the "Edit" button for the respective answering machine.
  4. Select "20 seconds" as the greeting delay.
  5. Click "Apply" to save the settings.
  6. If the answering machine also does not react with this greeting delay, reconfigure the answering machine. The answering machine is not correctly configured.
    • If the answering machine reacts when you select this greeting delay, it means that your telephony provider does not continuously signal calls. These interruptions in signaling are usually not noticeable because telephones connected to the FRITZ!Box ring continuously. However, for the answering machine it appears as if the call were terminated before the greeting delay is over. This is not a fault of the FRITZ!Box.

      Note:Now you can gradually increase the greeting delay. Our investigations have shown that a delay of 35 seconds is normally possible since the respective provider does not signal the call again until the 35 seconds have passed.
      The FRITZ!Box's call list shows you whether calls are signaled more than once. In this case, several entries are created for one call.

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