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Knowledge document #994

Did not receive an email with MyFRITZ! confirmation link

The registration of a MyFRITZ! account can not be completed because you did not receive an email with a MyFRITZ! confirmation link.

1 Checking your spam folder

Your email provider or email client may have mistaken the email containing the confirmation link sent by MyFRITZ! for unwanted advertising (spam) and therefore does not display it in your email inbox:

  1. Check the spam folder of your email account for the email sent by MyFRITZ!. The sender address is: noreply@myfritz.net.

    Important:Microsoft Mail and several other email clients do not display all emails classified as spam in the spam folder. Therefore, check the spam folder on your email provider's website.

2 Repeating the MyFRITZ! registration procedure

If you do not activate a MyFRITZ! account within 48 hours after attempting to set it up, the MyFRITZ! service automatically deletes all of the data.

If you attempted to set up the MyFRITZ! account more than 48 hours ago, you can use the same email address to create a new MyFRITZ! account.

If you attempted to set up the MyFRITZ! account within the last 48 hours, set up a new MyFRITZ! account in the FRITZ!Box and use a different email address:

  1. Create a MyFRITZ! account and set it up in the FRITZ!Box.
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