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Knowledge document #1618
FRITZ!Box 6690 Cable
This support document is available for the following products:

TV channels are missing from the FRITZ!Box's channel list

After setting up television reception, not all of the free-to-air TV channels in your cable package are included in the FRITZ!Box's channel list.

1 Checking whether a television can find additional TV channels

To test whether there is a problem with your cable connection, check whether a television connected to the same cable wall outlet can find the missing free-to-air TV channels:

  1. Connect a television to the same cable wall outlet and start a channel search with it. The procedure depends on the television. Refer to the manufacturer of the device for information on how to set it up, for example consult the manual.
  2. If the television is also not able to find all of the free-to-air TV channels, have your cable provider check your cable connection.

    ATTENTION!You may be charged for checking. Ask your cable provider about charges in advance!

    • If the television finds all of the free-to-air TV channels, continue with the next section.

2 Starting the comprehensive channel search

Start a comprehensive channel search to conduct an extensive search that includes all of the frequencies covered by your cable network:

  1. Click "DVB-C" in the FRITZ!Box user interface.
  2. Click "Channel Search" in the "DVB-C" menu.
  3. Enable the option "Comprehensive channel search".
  4. Click the "Start Channel Search" button.
  5. If channels are still missing after performing the channel search, click "More options", enable the option "Ignore NIT", and repeat the channel search.
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