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Knowledge document #69

Cannot play voice messages sent via email

A playback device or software (for example WinAmp) does not play WAV files sent by the FRITZ!Box answering machine as voice messages.

Cause

  • The playback device or software does not support the audio codec required for playback.

Using a suitable playback device or software

  1. To play voice messages, use a playback device or software that can play files in A-Law format (for example the Windows Media Payer).
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