Recommend us:
To the Knowledge Base
Knowledge document #3263

Setting up the FRITZ!Box for use with a PŸUR cable connection

The FRITZ!Box Cable is optimally prepared for use with a PŸUR cable connection (formerly primacom, Tele Columbus). Simply connect the FRITZ!Box to the multimedia outlet and have PŸUR activate it. If PŸUR provided you with the FRITZ!Box, it is already activated and will be configured automatically. The complete FRITZ!Box range of functions for internet, telephony, and multimedia is then available to all of the devices in your home network without restriction.

1 Having your account information ready

  1. Have your personal account information for PŸUR's activation portal and the password for telephony ready:
    1. You will find the account information for the activation portal in the letter that you received from PŸUR before they activated your connection.
    2. You can find the password for telephony in your personal customer area of PŸUR under "Meine Daten > Telefoniezugangsdaten (SIP-Telefonie)".

      Note:If you did not receive your account information, contact PŸUR.

2 Connecting the FRITZ!Box

  1. Connect the FRITZ!Box to the cable connection and a computer. For detailed information, refer to the quick guide included with the FRITZ!Box and the manual.

3 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password on the bottom of the device and click "Log In".
  3. If the menu "Set up Internet Connection" is not displayed automatically:
    1. Click "Internet" and then "Account Information".
    2. Enable the option "Internet connection via cable".
  4. Wait until the "Power / Cable" LED remains lit. Depending on the signal strength and the way your connection is configured, this can take up to 10 minutes.

    Important:If the "Power / Cable" LED flashes continuously, the cable connection has not been activated yet or the service is disrupted. In this case, contact PŸUR.

  5. Open a new window in your web browser and call up a web page of your choice, for example en.avm.de.
    • Now you are forwarded to PŸUR's activation portal.

      Note:If you are using Google Chrome, you will be shown a security warning first. Confirm it by clicking "Advanced" and then "Proceed to [...] (unsafe)" to be forwarded to the activation portal.

  6. Enter your account information that you received from PŸUR in the corresponding fields of the activation portal and click "Login".
  7. Agree to the conditions for using your own terminal device and click "Jetzt aktivieren".
    • Now PŸUR activates the FRITZ!Box.
  8. Click "Apply" or "Next" in the FRITZ!Box user interface to save the settings. Restart the FRITZ!Box to complete the configuration of your internet connection.

4 Installing the latest FRITZ!OS for the FRITZ!Box

To configure the telephone numbers from PŸUR, FRITZ!OS 7.12 or later must be installed. In older FRITZ!OS versions, the "Telephony" menu does not yet take some provider-specific settings into account:

  1. Install the latest FRITZ!OS on the FRITZ!Box.

5 Setting up telephony in the FRITZ!Box

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. Select "PŸUR" from the drop-down list.
  5. Enter your area code and telephone number by "Telephone Number".
  6. For the "Password", enter the password you received from PŸUR.
  7. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making outgoing calls.
  5. Select the numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click "OK" to save the settings.