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Knowledge document #1618
FRITZ!Box 6590 Cable
This support document is available for the following products:
TV channels are missing from the FRITZ!Box's channel list
After setting up television reception, not all of the free-to-air TV channels in your cable package are included in the FRITZ!Box's channel list.
1 Checking whether a television can find additional TV channels
To test whether there is a problem with your cable connection, check whether a television connected to the same cable wall outlet can find the missing free-to-air TV channels:
- Connect a television to the same cable wall outlet and start a channel search with it. The procedure depends on the television. Refer to the manufacturer of the device for information on how to set it up, for example consult the manual.
- If the television is also not able to find all of the free-to-air TV channels, have your cable provider check your cable connection.
ATTENTION!You may be charged for checking. Ask your cable provider about charges in advance!
- If the television finds all of the free-to-air TV channels, continue with the next section.
2 Starting the comprehensive channel search
Start a comprehensive channel search to conduct an extensive search that includes all of the frequencies covered by your cable network:
- Click "DVB-C" in the FRITZ!Box user interface.
- Click "Channel Search" in the "DVB-C" menu.
- Enable the option "Comprehensive channel search".
- Click the "Start Channel Search" button.
- If channels are still missing after performing the channel search, click "More options", enable the option "Ignore NIT", and repeat the channel search.