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Knowledge document #60

Transferring telephone calls

You can transfer telephone calls to an external telephone number or to another telephone that is also connected to the FRITZ!Box.

Requirements / Restrictions

  • FRITZ!App Fon does not support transferring calls to another telephone.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Transferring a telephone call

The procedure depends on the type of telephone you are using. For example, IP telephones often have soft keys instead R keys that are displayed depending on the connection status. Refer to the manufacturer of the telephone for information on the range of functions, for example consult the manual.

  1. While conducting a telephone call, press the R key on your telephone.

    Note:With FRITZ!Fon models that do not have an actual R key, the R key is displayed when you conduct a call (soft key). The key directly below the symbol functions as the R key.

  2. Enter the external number or ** followed by the internal number, depending on where you want to transfer the call. You can also use the "INT" key on a FRITZ!Fon.

    Example:
    To transfer the call to the first cordless telephone, enter **610.

    Note:You can find the internal numbers of the telephony devices under "Telephone Book > Internal Numbers" in the FRITZ!Box user interface.

  3. If you want to transfer the call directly, enter *4 on cordless telephones. With other types of telephones, simply hang up or enter R4.
    • If you want to consult with the other person first:
      1. Wait for the person to accept the call.
      2. After consulting them, you can transfer the call as described above or enter R1 to return to the initial call.
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