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Knowledge document #3674

Setting up the FRITZ!Box for use with a fiber optic connection from Freedom

The FRITZ!Box is optimally prepared for use with Freedom. Simply connect the FRITZ!Box to the fiber optic connection, select Freedom as the internet service provider in the FRITZ!Box, and configure telephony.

The complete FRITZ!Box range of functions for internet, telephony, and multimedia is then available to all of the devices in your home network without restriction.

Requirements / Restrictions

  • A FRITZ!Box Fiber with the SFP module "FRITZ!SFP AON" is required for active fiber optic connections (AON) from Freedom.
  • A FRITZ!Box Fiber with the SFP module "FRITZ!SFP GPON" is required for passive fiber optic connections (GPON) from Freedom.
  • A FRITZ!Box Fiber with the SFP module "FRITZ!SFP XGS-PON" is required for passive fiber optic connections according to XGS-PON from Freedom.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Unlocking your FRITZ!Box

  1. If you are using the FRITZ!Box with a passive fiber optic connection with GPON or XGS-PON, call Freedom's customer service at 088 0115666 to have them unlock the FRITZ!Box for your connection. For this, give them the "modem ID" on the underside of your FRITZ!Box.
    Modem ID on the underside of the FRITZ!Box

2 Inserting the SFP module into the FRITZ!Box

The FRITZ!Box is available in several different product variants, each of which is delivered with different components. If there was no SFP module inserted in your FRITZ!Box, perform the following steps:

  1. Insert the SFP module that is suitable for your fiber optic connection into the fiber slot of the FRITZ!Box:
    1. If you have an active fiber optic connection (AON), insert the SFP module "FRITZ!SFP AON" into the fiber slot of the FRITZ!Box.
    2. If you have a passive fiber optic connection (GPON), insert the SFP module "FRITZ!SFP GPON" into the fiber slot of the FRITZ!Box.
    3. If you have a passive fiber optic connection according to XGS-PON, insert the SFP module "FRITZ!SFP XGS-PON" into the fiber slot of the FRITZ!Box.
      Inserting the SFP module into the FRITZ!Box

      Important:If you do not know what kind of fiber optic connection you have, test both of the SFP modules supplied with the FRITZ!Box. The Power/Fiber LED on the FRITZ!Box remains lit as soon as the FRITZ!Box is connected to the fiber optic connection using the correct SFP module.

3 Connecting the FRITZ!Box to your fiber optic connection

  1. Remove the dust protection caps from the fiber optic cable, the SFP module in the FRITZ!Box, and from the fiber optic socket (OTO).
  2. Connect the fiber optic cable to the SFP module in the FRITZ!Box and to the fiber optic socket. Do not bend the fiber optic cable and do not hold the ends of the cable in front of your eyes.

    Note:You can find information on selecting a suitable fiber optic cable in our guide Which fiber optic cable do I need?

    Connecting the FRITZ!Box to the fiber optic connection

4 Plugging the FRITZ!Box in

  1. Plug the power adapter into the FRITZ!Box's power socket and plug it into a power outlet.

5 Configuring the internet connection in the FRITZ!Box

  1. Open the FRITZ!Box user interface.
  2. Enter the FRITZ!Box password on the underside of the device and click "Log In".
  3. If the menu "Account Information" is not displayed automatically, click "Account Information" in the "Internet" menu.
  4. Select "Freedom" from the drop-down list "Internet service provider".
  5. Select the option "Freedom Glasvezel" in the section "Type of Connection".
  6. Click "Apply" to save the settings.
  7. Now the FRITZ!Box checks whether the internet connection can be established. Configuration is complete as soon as the message "The internet connection check was successful" is displayed.

    Important:If the internet connection check fails, your internet access may not have been activated yet. In this case, contact Freedom.

6 Setting up telephony in the FRITZ!Box

Having your login information ready

  1. Have the login information for telephony that you received from Freedom ready (for example the username and password).

    Note:Freedom sent you the login information via email after you concluded the contract with them. If you did not receive your login information, contact Freedom.

Configuring telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click the "New Telephone Number" button.
  4. Select "Freedom" from the drop-down list.
  5. Enter your telephone number including the area code by "Telephone Number".
  6. Enter the login information you received from Freedom by "Username" and "Password".
  7. Enter your area code by "Area code".
  8. Click "Next" and follow the wizard's instructions.

Assigning telephone numbers

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Click the (Edit) button for the respective telephony device.

    Important:If the telephony device was not configured yet, click the "Configure New Device" button and follow the wizard's instructions.

  4. From the drop-down list "Outgoing Calls", select the number to be used by the telephony device for making outgoing calls. If you do not select a telephone number, the number entered under "Telephony > Telephone Numbers > Line Settings" is used for making calls.
  5. Select the telephone numbers to which the telephony device should react when you receive calls. You can select up to ten numbers (including the number for outgoing calls).
  6. Click "Apply" to save the settings.



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