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Knowledge document #1516

FRITZ!Box reports "The MyFRITZ! name cannot be resolved despite a successful update"

Although you can access the MyFRITZ! home page of the FRITZ!Box through myfritz.net, you cannot directly access applications and services in the FRITZ!Box home network with the MyFRITZ! address. One of the following error messages is displayed in the event log of the FRITZ!Box:

  • "MyFRITZ! error: The MyFRITZ! name cannot be resolved despite a successful update."
  • "MyFRITZ! error: The MyFRITZ! name was updated successfully, but afterward an error occurred during DNS resolution."

1 DNS servers on the internet were not updated yet

Some DNS servers on the internet do not immediately update the assignment of IP addresses to domain names. As a result, for a while they still respond to requests to a MyFRITZ! address with an old IP address, although the FRITZ!Box already transmitted its new IP address to the MyFRITZ! service. This behavior of the DNS servers cannot be influenced by the FRITZ!Box or the MyFRITZ! service.

Normally the problem resolves itself after a maximum of one hour when the relevant DNS servers on the internet are updated.

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