Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6850 LTE
- FRITZ!Box 6820 LTE
- FRITZ!Box 6690 Cable
- FRITZ!Box 6670 Cable
- FRITZ!Box 6660 Cable
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 6430 Cable
- FRITZ!Box 5690 Pro
- FRITZ!Box 5590 Fiber
- FRITZ!Box 5530 Fiber
FRITZ!WLAN Stick cannot establish a Wi-Fi connection
Although the FRITZ!WLAN Stick can find the Wi-Fi network of the wireless router (for example a FRITZ!Box), the FRITZ!WLAN Stick cannot establish a Wi-Fi connection to the wireless router.
1 Updating FRITZ!OS and Wi-Fi software
Updates contain improvements, bug fixes, and new functions. Therefore, install the latest FRITZ!OS or software version on all of the devices:
Installing the latest software for the wireless router
- Install the latest software for the wireless router according to the manufacturer's instructions. If you are using a FRITZ!Box as a wireless repeater, proceed as described in the guide Updating FRITZ!OS.
Installing the latest driver for the FRITZ!WLAN Stick
- Call up our download area in a web browser.
- Select the product group "FRITZ!WLAN" and then your product.
- Download the latest driver for your FRITZ!WLAN Stick.
- Unzip the ZIP file to your computer, for example to the Desktop.
- Double-click the file "setup.exe" and follow the instructions.
2 Optimizing the Wi-Fi settings of the wireless router
Configuring the FRITZ!Box
The following steps are only necessary if you are using a FRITZ!Box as the wireless router:
- Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
- Click "Security" in the "Wi-Fi" ("Wireless") menu.
- Enable the option "Enable AVM Stick & Surf".
- If available, click "Restrict Access to Wi-Fi".
- Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View first. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
- Click "Apply" to save the settings.
Configuring the wireless router
The following steps are only necessary if you are using a wireless router from another manufacturer:
Note:Refer to the manufacturer of the wireless router for information on setting it up; for example, consult the manual.
- Disable the wireless router’s MAC address filter. You can re-enable the MAC address filter after you have successfully set up the Wi-Fi connection.
- Enable WPA2 encryption (CCMP) or the WPA3 transition mode (WPA3 + WPA2) in the wireless router. Only use WPA (TKIP) if the wireless router does not support WPA2. The FRITZ!WLAN Stick does not support WPA3.
- Enable the display of Wi-Fi network names (SSID) and give the wireless router a unique Wi-Fi network name. This way, all wireless devices can connect to the wireless router and it prevents your wireless devices from trying to connect to the wrong wireless router if there are Wi-Fi networks with the same name in the vicinity.
Note:All Wi-Fi connections are cleared when you apply the new Wi-Fi network name. You must then reconfigure the Wi-Fi connections.
3 Reconfiguring the Wi-Fi connection
Setting up the Wi-Fi connection automatically
If you are using a FRITZ!Box with a USB port as a wireless router, use Stick & Surf to automatically set up the Wi-Fi connection:
- Insert the FRITZ!WLAN Stick into a USB port on the FRITZ!Box. Now the FRITZ!Box transmits the Wi-Fi security settings to the FRITZ!WLAN Stick using Stick & Surf. The Info LED on the FRITZ!Box flashes while they are being transmitted.
- The process is complete as soon as the Info LED on the FRITZ!Box remains lit.
- Insert the FRITZ!WLAN Stick into a USB port on your computer. Now the FRITZ!WLAN Stick establishes the Wi-Fi connection.
Setting up the Wi-Fi connection manually
If you are using a FRITZ!Box without a USB port or a wireless router from another manufacturer, set up the Wi-Fi connection manually:
- Click (Start) and then (Settings) in the Windows task bar.
- Click "Network & Internet" in the "Settings" menu.
- Click "Wi-Fi" and then "Manage known networks".
- Click on the connection with the Wi-Fi network name (SSID) of the wireless router and then click "Forget".
- Click "Network and Internet" and then "Wi-Fi" in the "Settings" menu.
- If you are using Windows 11, click "Show available networks".
- In the list of available connections, click the one that displays the name of the wireless router's Wi-Fi network (SSID) and then "Connect". If the router's Wi-Fi network is not displayed, follow the steps in our guide Wireless router's Wi-Fi network is not found.
- Enter the wireless router's Wi-Fi network key in the field "Enter the network security key" and click "Next". Now the FRITZ!WLAN Stick establishes the Wi-Fi connection.