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Knowledge document #192

Unable to access the internet with a router from another manufacturer

Although the FRITZ!Repeater is connected to the wireless router, computers, smartphones, or other devices connected to the FRITZ!Repeater cannot access the internet. However, devices connected to the wireless router can access the internet.

One of the following messages may be displayed on the devices:

  • "No Internet, secured"
  • "No Internet access"
  • "No internet connection"
  • "Connected to device. Can't provide internet"

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Repeater.

1 Checking the event log of the FRITZ!Repeater

  1. Click "System" in the user interface of the FRITZ!Repeater.
  2. Click "Event Log" in the "System" menu.
  3. Select "Wi-Fi" from the drop-down list.
  4. Check whether there are any error messages.
  5. If the Wi-Fi connection from the FRITZ!Repeater to the wireless router drops frequently, follow the steps in our guide Wi-Fi connection drops frequently.

2 Enabling the wireless router's DHCP server

To ensure that all of the devices connected to the wireless router automatically obtain the correct IP settings, make sure that the router's DHCP server is enabled:

  1. Enable the DHCP server in the user interface of the wireless router.

    Note:Refer to the manufacturer of the wireless router for information on enabling the DHCP server; for example, consult the manual.

3 Configuring the device to automatically obtain IP settings

To ensure that the device always uses the correct IP settings, make sure that it automatically obtains its IP settings from the wireless router (this is the default setting for most devices):

  1. Configure the device to automatically obtain IP settings via DHCP.

4 Configuring the device's firewall

The following step is only necessary if firewall software is installed on the device:

  1. Configure the firewall so that it allows connections to the wireless router. Refer to the manufacturer of the firewall for information on how to set it up, for example consult the manual.
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