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Knowledge document #438
FRITZ!Smart Gateway
This support document is available for the following products:
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6850 LTE
- FRITZ!Box 6820 LTE
- FRITZ!Box 6690 Cable
- FRITZ!Box 6670 Cable
- FRITZ!Box 6660 Cable
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 6430 Cable
- FRITZ!Box 5690 Pro
- FRITZ!Box 5590 Fiber
- FRITZ!Box 5530 Fiber
- FRITZ!Box 5491
- FRITZ!Box 5490
- FRITZ!Box 4060
- FRITZ!Box 4050
- FRITZ!Box 4040
- FRITZ!Box 4020
- FRITZ!Box 3490
- FRITZ!Repeater 6000
- FRITZ!Repeater 3000 AX
- FRITZ!Repeater 3000
- FRITZ!Repeater 2400
- FRITZ!Repeater 1750E
- FRITZ!Repeater 1200 AX
- FRITZ!Repeater 1200
- FRITZ!WLAN Repeater 1160
- FRITZ!Repeater 600
- FRITZ!WLAN Repeater 450E
- FRITZ!WLAN Repeater 310
- FRITZ!WLAN Repeater DVB-C
- FRITZ!WLAN Stick AC 860
- FRITZ!WLAN Stick AC 430 MU-MIMO
- FRITZ!Powerline 1260
- FRITZ!Powerline 1260E
- FRITZ!Powerline 1240 AX
- FRITZ!Powerline 1240E
- FRITZ!Powerline 540E
FRITZ!Smart Gateway cannot establish a Wi-Fi connection
After you set up the FRITZ!Smart Gateway, it cannot establish a Wi-Fi connection to the FRITZ!Box and the Connect LED on the FRITZ!Smart Gateway flashes orange.
Work through the following steps to resolve the problem.
1 Installing the latest FRITZ!OS for the FRITZ!Box
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Optimizing the FRITZ!Box's Wi-Fi settings
Enabling the 2.4 GHz Wi-Fi network
The FRITZ!Smart Gateway only supports Wi-Fi connections in the 2.4 GHz frequency band. Enable the 2.4 GHz Wi-Fi network in the FRITZ!Box so that the FRITZ!Smart Gateway can establish a connection to the FRITZ!Box:
- Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
- Click "Wi-Fi Channel" ("Radio Channel") or "Wi-Fi Network" in the "Wi-Fi" ("Wireless") menu.
- Enable the option "Set Wi-Fi channel settings automatically (recommended)" and enable the Wi-Fi network for the 2.4 GHz frequency band or enable the 2.4 frequency band in the section "Active Frequency Bands".
- Click "Apply" to save the settings.
Disabling the MAC address filter
- Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
- Click "Security" or "Radio Network" in the "Wi-Fi" menu.
- If available, click "Restrict Access to Wi-Fi".
- Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View first.
- Click "Apply" to save the settings.
Enabling the WPS function
- Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
- Click "Security" in the "Wi-Fi" ("Wireless") menu.
- Click on the "WPS Quick Connection" tab.
- Enable the option "Push-button method enabled" or "WPS enabled".
- Click "Apply" or "Start WPS" to save the settings.
Unlocking the buttons
- Click "System" in the FRITZ!Box user interface.
- Click "Buttons and LEDs" in the "System" menu.
- Click on the "Keylock" tab.
- Disable the "Buttons locked" checkbox.
- Click "Apply" to save the settings.