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Knowledge document #438

FRITZ!Smart Gateway cannot establish a Wi-Fi connection

After you set up the FRITZ!Smart Gateway, it cannot establish a Wi-Fi connection to the FRITZ!Box and the Connect LED on the FRITZ!Smart Gateway flashes orange.

Work through the following steps to resolve the problem.

1 Installing the latest FRITZ!OS for the FRITZ!Box

  1. Install the latest FRITZ!OS on the FRITZ!Box.

2 Optimizing the FRITZ!Box's Wi-Fi settings

Enabling the 2.4 GHz Wi-Fi network

The FRITZ!Smart Gateway only supports Wi-Fi connections in the 2.4 GHz frequency band. Enable the 2.4 GHz Wi-Fi network in the FRITZ!Box so that the FRITZ!Smart Gateway can establish a connection to the FRITZ!Box:

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Wi-Fi Channel" ("Radio Channel") or "Wi-Fi Network" in the "Wi-Fi" ("Wireless") menu.
  3. Enable the option "Set Wi-Fi channel settings automatically (recommended)" and enable the Wi-Fi network for the 2.4 GHz frequency band or enable the 2.4 frequency band in the section "Active Frequency Bands".
  4. Click "Apply" to save the settings.

Disabling the MAC address filter

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Security" or "Radio Network" in the "Wi-Fi" menu.
  3. If available, click "Restrict Access to Wi-Fi".
  4. Enable the option "Allow all new wireless devices". If the option is not displayed, enable the Advanced View first.
  5. Click "Apply" to save the settings.

Enabling the WPS function

  1. Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
  2. Click "Security" in the "Wi-Fi" ("Wireless") menu.
  3. Click on the "WPS Quick Connection" tab.
  4. Enable the option "Push-button method enabled" or "WPS enabled".
  5. Click "Apply" or "Start WPS" to save the settings.

Unlocking the buttons

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Buttons and LEDs" in the "System" menu.
  3. Click on the "Keylock" tab.
  4. Disable the "Buttons locked" checkbox.
  5. Click "Apply" to save the settings.

3 Reconfiguring the Wi-Fi connection

  1. Connect the FRITZ!Smart Gateway with the FRITZ!Box.
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