1. Call up https://download.avm.de/fritzpowerline/ in your web browser.
2. Switch to the folder for your FRITZ!Powerline model, then to the subfolder "other", and then to the folder "recover".
3. Download the recovery program for your FRITZ!Powerline model to the computer; it has the file extension ".exe".

1. Use the network cable included with delivery to connect the computer directly to the LAN port on the FRITZ!Powerline device.
2. Clear all other connections between the FRITZ!Powerline device and network devices.

ATTENTION!Only disable firewalls to run the recovery program and re-enable them before connecting to the internet. This software protects your computer from attacks from the internet and prevents other threats (for example computer viruses) from being executed.

1. Disconnect the computer from the internet and do not reconnect it until the firewall is started.
2. Configure all firewalls on your computer (for example, Zone Alarm, Norton Security) so that they are not automatically re-enabled when your computer restarts.
3. Close any active firewall applications.
4. Disable the Windows firewall:

   Windows 11 / 10

   1. In the Windows task bar, click (Start) and then "Windows Security" or "All apps" and then "Windows Security".
   2. Click "Firewall & network protection" in the menu "Windows Security".
   3. Click on the active network (normally "Private network").
   4. Disable the Microsoft Defender Firewall.

   Windows 8

   1. Press the keyboard shortcut Windows key + X and select "Control Panel" from the context menu.
   2. Click "System and Security" and then "Windows Firewall".
   3. Disable the Windows firewall.

   Windows 7

   1. Click "Start" and "Settings" (if available).
   2. Control Panel > (System and Security >) Windows Firewall
   3. Disable the Windows firewall.

1. Run the file "fritz.powerline...recover-image.exe" and click "Next".
2. Follow the instructions.
3. If you are asked to do so, select the network adapter that the FRITZ!Powerline device is connected to. Normally the correct network adapter is already selected.
4. If the program displays an error message such as "Recovery failed due to an error", run it again. If recovery fails after several attempts, run the recovery program on a different computer.
   • If the recovery program displays the message "Complete - FRITZ!Powerline successfully restored!", recovery was successful.

The recovery program cannot find the FRITZ!Powerline device and keeps giving you the error message "FRITZ![model] searching at: [IP address]".

1. Do not click "Next," click "Cancel" twice instead.
2. Close any active firewall applications again.
3. Run the recovery program again.

1. Abort the recovery procedure.
2. Press the keyboard shortcut Windows key + Pause key.
   • A window with the specifications of the computer opens.
3. Click "Device Manager" in the section "Related settings".
4. Under "Network adapters", double-click the LAN network adapter that is connected to the FRITZ!Powerline device, and select the tab for the advanced settings (for example "Advanced" or "Advanced Settings").
5. Select the property for setting the transmission rate (for example "Transmission Rate", "Connection Type", "Media Type").
6. Select the value "10 Mbit/s, half-duplex" or similar and click "OK".
7. Run the recovery program again.