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Knowledge document #3362

FRITZ!Powerline 1240E

This support document is available for the following products:

LEDs on FRITZ!Powerline do not light up

The LEDs on the FRITZ!Powerline device do not light up. The FRITZ!Powerline device does not transmit any more data, and the user interface can no longer be opened. The problem may occur since updating FRITZ!OS.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Restarting the FRITZ!Powerline device

Unplug the FRITZ!Powerline device.
Plug the FRITZ!Powerline device back in after about 1 minute.
Note:Restarting the FRITZ!Powerline device will not delete any of the settings.

2 Loading the factory settings by button

Plug the FRITZ!Powerline device into an electrical outlet and wait about 1 minute until the FRITZ!Powerline device has restarted completely.

Push the corresponding button on the device:

Model	Button	Duration
FRITZ!Powerline 1260(E) / 1240 AX	Connect	15 seconds
FRITZ!Powerline 1220 / 1210	Connect	10-15 seconds
FRITZ!Powerline 1240E	WLAN - WPS Powerline - Security	15 seconds
FRITZ!Powerline 1220E / 1000E	Powerline · Security	10-15 seconds
FRITZ!Powerline 546E / 540E	WLAN · WPS und Powerline · Security	10 seconds
FRITZ!Powerline 530E / 510E	Security	12 seconds
FRITZ!Powerline 520E / 500E	Reset	2 seconds

Wait about 2 minutes until the process is completed.

3 Resetting the FRITZ!Powerline device

Use the recovery program to reset the FRITZ!Powerline device.