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Knowledge document #1190
FRITZ!Powerline 1240 AX
This support document is available for the following products:

FRITZ!Powerline user interface cannot be opened

After setting up the FRITZ!Powerline device, you cannot open its user interface. The user interface is not displayed when you enter fritz.powerline in the address bar of your web browser (for example Chrome, Firefox).

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Calling up the complete address

Entering the complete address in the address field of the web browser

Some web browsers start a web search if you enter an unknown or incomplete address, for example Google Chrome using Google. To prevent this, you must enter the complete address http://fritz.powerline.

2 Clearing browsing data (cache)

Clear the cache of the web browser on computers with Windows or macOS:

  1. Press "CTRL + Shift + Del" on the keyboard at the same time, or press "CMD + Alt + E" for Safari.
  2. In the new window, click "Clear" or press Enter.

3 Opening the user interface with the FRITZ!Box

If you are using the FRITZ!Powerline device with a FRITZ!Box, you can use the FRITZ!Box's user interface to open the user interface of the powerline device:

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "Mesh" or "Home Network Overview" in the "Home Network" menu.
  3. Click the link or the name of the FRITZ!Powerline device.

4 Opening the user interface with the IP address

If you are using the FRITZ!Powerline device with a different router, the router must support DHCP name resolution so you can enter fritz.powerline to open the user interface. If the router does not support DHCP name resolution, use the IP address to open the user interface:

  1. Determine the IP address of the FRITZ!Powerline device. To find out how, refer to the router's manual or consult its manufacturer directly.
  2. Enter the IP address of the FRITZ!Powerline device (for example http://192.168.178.25) in the address bar of the web browser.

If you still cannot open the user interface of the FRITZ!Powerline device after following the steps given in this guide, the powerline device is not correctly connected with the router (for example FRITZ!Box) and you must reconnect the FRITZ!Powerline device with the FRITZ!Box or the other router.



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