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Knowledge document #3362

LEDs on FRITZ!Powerline do not light up

The LEDs on the FRITZ!Powerline device do not light up. The FRITZ!Powerline device can no longer be connected and does not transmit any more data.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Restarting the FRITZ!Powerline device

  1. Start the FRITZ!Powerline software.
  2. In the FRITZ!Powerline software, double-click the symbol of the respective FRITZ!Powerline device.
  3. Click "Restart" in the section "Reset".

    Note:Restarting the FRITZ!Powerline device will not delete any of the settings.

2 Loading the factory settings by button

  1. Plug the FRITZ!Powerline device into an electrical outlet and wait about 1 minute until the FRITZ!Powerline device has restarted completely.
  2. Push the corresponding button on the device:
    ModelButtonDuration
    FRITZ!Powerline 1260(E) / 1240 AX Connect 15 seconds
    FRITZ!Powerline 1220 / 1210 Connect 10-15 seconds
    FRITZ!Powerline 1240E WLAN - WPS
    Powerline - Security    		 15 seconds
    FRITZ!Powerline 1220E / 1000E Powerline · Security 10-15 seconds
    FRITZ!Powerline 546E / 540E WLAN · WPS und Powerline · Security 10 seconds
    FRITZ!Powerline 530E / 510E Security 12 seconds
    FRITZ!Powerline 520E / 500E Reset 2 seconds
  3. Wait about 2 minutes until the process is completed.
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