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Knowledge document #9
FRITZ!Fon C6
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Cannot make outgoing calls from a landline

A telephone connected to the FRITZ!Box doesn't work? ✔ This simple guide shows you how to set up your FRITZ!Box to make calls over a landline.

Outgoing calls cannot be made from a landline with a FRITZ!Fon registered with the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Enabling the landline settings

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click on the "Line Settings" tab.
  4. Enable the option "Landline enabled".
  5. Click "Apply" to save the settings.

2 Entering your location information

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click on the "Line Settings" tab.
  4. Select your country from the drop-down list under "Location Information". If your country is not listed, select "Other country".
  5. For the "Country code", enter the leading zeros in the first field and the country code in the second field (for example, enter "00" and "49" for Germany, see fig.).
  6. For the "Area code", enter the leading zero in the first field and the area code in the second field (for example "0" and "30" for Berlin, see fig.).

    Fig.: Entering the country code and area code (e.g. for Germany and Berlin)

  7. Click "Apply" to save the settings and on the FRITZ!Box, confirm that the procedure may be executed, if you are asked to do so.

3 Disabling HD telephony

  1. Enter #962*2* on your telephone and press the call key (pick up the handset).
  2. Hang up again after about 3 seconds.

    Note:You can re-enable HD telephony by entering #962*1*.

4 Checking the cabling

Errors in the cabling often go unnoticed. Therefore, make sure that the FRITZ!Box is correctly connected to your line:

  1. Check the cabling to your landline.

5 Configuring the FRITZ!Box

Reconfiguring your telephone

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephony Devices" in the "Telephony" menu.
  3. Delete the telephone that you cannot make calls with. To do so, click the corresponding (Delete) button.
  4. Use the wizard to reconfigure the telephone: To do so, click the "Configure New Device" button and follow the instructions.

Deleting dialing rules

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Call Handling" in the "Telephony" menu.
  3. Click on the "Dialing Rules" tab.
  4. Delete any dialing rules for numbers or number ranges you want to use your landline to call. In the factory settings, two dialing rules are configured for emergency numbers. You can edit these rules, but you cannot delete or block them.
  5. If a "Global Provider Prefix" ("Global Carrier Prefix") was entered on the "Provider Prefixes" ("Carrier Prefixes") tab, delete it and click "Apply".
  6. Do not configure any new dialing rules until you are able to make calls from the landline. If the error occurs again, the dialing rule is not suitable.

6 Checking the landline

  1. Disconnect the FRITZ!Box from the landline.
  2. Connect a telephone to the same line.
  3. If the telephone also does not work when connected to the line, contact your telephony provider and have your line checked.

    ATTENTION!You may be charged for checking. Ask your telephony provider about charges in advance!

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