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Knowledge document #3390

The name of the caller is not displayed for incoming calls

Although the caller is entered in the telephone book of the telephone or the FRITZ!Box, only the telephone number of the caller or an incorrect name is displayed when that person calls.

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Entering your location information

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Numbers" in the "Telephony" menu.
  3. Click on the "Line Settings" tab.
  4. Select your country from the drop-down list under "Location Information". If your country is not listed, select "Other country".
  5. For the "Country code", enter the leading zeros in the first field and the country code in the second field (for example, enter "00" and "49" for Germany, see fig.).
  6. For the "Area code", enter the leading zero in the first field and the area code in the second field (for example "0" and "30" for Berlin, see fig.).

    Fig.: Entering the country code and area code (e.g. for Germany and Berlin)

  7. Click "Apply" to save the settings and on the FRITZ!Box, confirm that the procedure may be executed, if you are asked to do so.

2 Creating a telephone book entry

Some cordless telephones can only display the name of the caller when used with the FRITZ!Box if there is an entry for the caller in the FRITZ!Box telephone book. It is not always sufficient to have an entry in the telephone book of the telephone itself. Therefore, also configure an entry for the telephone number in the FRITZ!Box telephone book:

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Book" in the "Telephony" menu.
  3. Configure a telephone book entry for the caller.

3 Adjusting the telephone book entry

  1. Click "Telephony" in the FRITZ!Box user interface.
  2. Click "Telephone Book" in the "Telephony" menu.
  3. Enter the telephone number with the area code for the relevant telephone book entry in a format supported by the FRITZ!Box.

    Example:
    You can enter the telephone number 7654321 from Berlin (030) as follows: 0307654321, 0049307654321 oder +49307654321. The format (49)0307654321 is not supported.

    Note:The telephone number may not end with a "#". It is not necessary to shorten the dialing process with telephone numbers that are saved in the FRITZ!Box telephone book.



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