Recommend:
To the knowledge base
Knowledge document #3345

FRITZ!Box reports "Could not complete the indexing of the storage medium"

The FRITZ!Box cannot generate the file index for one or more storage devices. When you try to update the file index with the FRITZ!Box user interface, the error message "Could not complete the indexing of the storage medium" is displayed.

Cause

  • The file index is corrupt, the storage in question is write-protected, or there is not enough space available on the storage.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Removing write protection

  1. Make sure that the USB storage device is not write-protected. Some USB memory sticks have a write-protection switch to enable write protection, for example.

2 Freeing up storage space

  1. Make sure that at least 10% of the storage capacity on the affected storage is available.

3 Enabling automatic file index refresh

Enable the FRITZ!Box's automatic file index refresh option so that the FRITZ!Box can automatically index new files when they are copied to a storage device connected to the FRITZ!Box:

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "USB / Storage" in the "Home Network" menu.
  3. Enable the option "Refresh index automatically".
  4. Click "Apply" to save the settings.

4 Creating a new file index

  1. Click "Home Network" in the FRITZ!Box user interface.
  2. Click "USB / Storage" in the "Home Network" menu.
  3. Click the "Refresh index" button.
  4. Now the FRITZ!Box creates the file index for the connected storage devices again. This process may take several minutes, depending on the memory size.
Language selection