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Knowledge document #155

FRITZ!Box 7682

This support document is available for the following products:

FRITZ!VPN reports "Registration at the 'FRITZ!VPN' service failed"

VPN connections configured with the FRITZ!VPN software are not displayed. The message "Registration at the 'FRITZ!VPN' service failed" is permanently displayed in the status bar of FRITZ!VPN.

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest version of the FRITZ!VPN software

Install the FRITZ!VPN software from AVM's VPN service page on your computer.
Note:Separate versions of FRITZ!VPN are available for Windows 10 (64-bit) and Windows 8.1 / 8 / 7 (64-bit and 32-bit). The version of FRITZ!VPN for Windows 10 (64-bit) is currently only available in German and can be downloaded from avm.de/vpn.

2 Uninstalling IPsec VPN software from other manufacturers

If other IPsec VPN software is installed on the computer with FRITZ!VPN, you normally cannot use FRITZ!VPN.

Note:FRITZ!VPN binds an "intermediate driver" to the computer's network adapter; this driver filters all data packets to and from the IP network of the FRITZ!Box. If you use additional IPsec VPN software with intermediate drivers, the drivers can influence and interfere with each other.

On the computer with FRITZ!VPN, uninstall all other IPsec VPN software according to the instructions given by the respective manufacturer.

3 Mobile broadband driver is not supported

The FRITZ!VPN software currently cannot be used with the mobile broadband driver for Windows 8 / 7 or Huawei ("HUAWEI Mobile Connect"). If the internet connection is established by a mobile broadband modem or a mobile network dongle and the modem or dongle uses this driver, FRITZ!VPN cannot establish a VPN connection.

Workaround

You can use the FRITZ!VPN software if the mobile broadband modem or mobile network dongle can also be used without a mobile broadband driver:

Configure the mobile broadband modem or mobile network dongle so that it uses a driver other than the mobile broadband driver from Windows 8 / 7 or from Huawei, for example a "WAN-Miniport(IP)" driver.
Note:Refer to the manufacturer for information on using the mobile broadband modem or mobile network dongle with other drivers, for example consult the manual.