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Knowledge document #1045

FRITZ!Box 7590

This support document is available for the following products:

Blue screen when using FRITZ!VPN

When FRITZ!VPN is installed on your computer, you often get a blue screen when the computer wakes up from hibernation ("Suspend-To-Disk", "Hibernate").

Simply proceed as described below. After each measure, check whether the problem is solved.

1 Installing the latest Windows updates

Install the Windows updates available for your Windows version. You can find information on downloading and installing them on the internet at www.microsoft.com.

2 Installing the latest software for the device

Install the latest driver for all LAN and Wi-Fi network adapters installed on the computer.
Note:Since Windows Update often does not offer the latest drivers, install the drivers from the manufacturer's website, for example from the Intel Download Center. You can find drivers for the FRITZ!WLAN Sticks in our download area.

3 Uninstalling FRITZ!VPN

Click (Start) and then (Settings) in the Windows task bar.
Click "Apps" in the "Settings" menu.
Click the entry "FRITZ!VPN" and then "Uninstall" in the section "Apps & features".
Confirm your choice and click "Yes" in the window "Do you want to allow this app to make changes to your device?".
Restart your computer.

4 Installing the latest version of the FRITZ!VPN software

Install the FRITZ!VPN software from AVM's VPN service page on your computer.
Note:Separate versions of FRITZ!VPN are available for Windows 10 (64-bit) and Windows 8.1 / 8 / 7 (64-bit and 32-bit). The version of FRITZ!VPN for Windows 10 (64-bit) is currently only available in German and can be downloaded from avm.de/vpn.

5 Restarting the computer

Restart your computer.