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Knowledge document #1120

Cannot access the FRITZ!Box with MyFRITZ!Net

The FRITZ!Box user interface cannot be opened with MyFRITZ!Net:

  • After logging into myfritz.net, you are not automatically redirected to the MyFRITZ! home page of the FRITZ!Box.
  • After selecting a FRITZ!Box in the device overview on myfritz.net, the FRITZ!Box user interface is not displayed.
  • You cannot call up the FRITZ!Box with its unique MyFRITZ! address (for example https://pi80ewgfi72d2os42.myfritz.net).

One of the following error messages is displayed by your web browser:

  • "The page cannot be displayed"
  • "This webpage is not available"
  • "Error: Network Timeout"
  • "Site cannot be reached"
  • "Session Timeout"
  • "Data Transfer Interrupted"
  • "The server [...]myfritz.net took too long to respond"
  • "404 not found"
  • "requested resource was not found"

Simply proceed as described below. After each measure, check whether the problem is solved.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 FRITZ!Box is not accessible on the internet

The FRITZ!Box can only be accessed if the FRITZ!Box has an IPv6 or IPv4 address that can be reached on the internet and the device that is accessing it can reach this IP address.

You can determine whether the FRITZ!Box has an IP address that is reachable on the internet and whether the device can reach this IP address by using the guide Checking accessibility of the FRITZ!Box in the internet.

2 Enabling internet access to the FRITZ!Box via HTTPS

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "MyFRITZ! Account" in the "Internet" menu.
  3. Enable the option "Internet access to the FRITZ!Box via HTTPS enabled".
  4. Click "Apply" to save the settings.

3 Creating users for internet access

Set up at least one user who is allowed to access the FRITZ!Box from the internet:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "FRITZ!Box Users" in the "System" menu.
  3. Click the (Edit) button for the user who should be allowed to access the FRITZ!Box from the internet or set up a new user for internet access:
    1. Click the "Add User" button.
    2. Enter a name for the user.
  4. Enter a new password for the user that differs from the password for your MyFRITZ! account.
  5. Enable the option "Access from the internet allowed".
  6. Click "Apply" to save the settings.

4 Maintaining a permanent internet connection

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Click "Change connection settings".
  4. Enable the option "Maintain permanently (recommended for flat rates)". If the option is not shown, the FRITZ!Box is already permanently connected to the internet.
  5. Click "Apply" to save the settings.
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