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Knowledge document #3744

FRITZ!Box 7581

This support document is available for the following products:

FRITZ!Box reports "Could not reach MyFRITZ!"

The following error message is displayed under "Internet > MyFRITZ! Account" in the FRITZ!Box user interface:

"Could not reach MyFRITZ!
Please check your internet connection. MyFRITZ! might be offline at the moment. Please try again later."

1 Installing the latest FRITZ!OS for the FRITZ!Box

To log in to MyFRITZ!Net, FRITZ!OS 7.16 or later must be installed. With older FRITZ!OS versions, the FRITZ!Box can no longer log in to MyFRITZ!Net due to an expired SSL certificate:

Install the latest FRITZ!OS on the FRITZ!Box.

2 Restarting the FRITZ!Box

You may not be able to connect to MyFRITZ!Net due to a temporary error when establishing the connection. Therefore, restart the FRITZ!Box so that it re-establishes the internet connection:

Click "System" in the FRITZ!Box user interface.
Click "Backup" in the "System" menu.
Click on the "Restart" tab.
Click the "Restart" button.