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Knowledge document #153
FRITZ!Box 7581
This support document is available for the following products:
FRITZ!Box reports "PPPoE error"
The FRITZ!Box cannot establish an internet connection. One of the following error messages is displayed in the event log of the FRITZ!Box:
- "PPPoE error: DSL synchronization lost [...]"
- "PPPoE error: Incorrect parameter [...]"
- "PPPoE error: Incorrect service name [...]"
- "PPPoE error: Illegal packet from PPPoE server [...]"
- "PPPoE error: PPPoE server reports a system error [...]"
- "PPPoE error: PPPoE server reports a problem [...]"
- "PPPoE error: Unknown error [...]"
- "PPPoE error: Timeout [...]"
Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.
1 Installing the latest FRITZ!OS for the FRITZ!Box
2 Checking DSL synchronization
- Click "System" in the FRITZ!Box user interface.
- Click "Event Log" in the "System" menu.
- Select "Internet Connection" from the drop-down list.
- If the message "DSL is not available" or "DSL not responding" is displayed before the PPPoE errors, follow the steps in our guide DSL connection drops frequently.
3 Contacting your provider
- Contact your internet service provider.