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Knowledge document #1469
FRITZ!Box 7581
This support document is available for the following products:
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
- FRITZ!Box 6850 LTE
- FRITZ!Box 6840 LTE
Cannot access the internet over the FRITZ!Box's guest access
Although devices can register with the FRITZ!Box's guest access, they cannot access the internet over the guest access.
Simply proceed as described below. After each measure, check whether the problem is solved.
Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.
1 Opening an HTTP page in the web browser
If the option "Permit login with guest access/hotspot only after consent to terms of use" is enabled, users must agree to the terms of use before being allowed to access the internet. However, the captive portal with terms of use is only displayed if an HTTP page is opened:
- Call up an HTTP page, for example our test page http://service.avm.de. Now the FRITZ!Box displays the captive portal for guest access.
- Agree to the terms of use of the guest access.
2 Disabling the option "Restrict internet applications"
The following steps are only necessary if only individual applications cannot access the internet:
- Click "Wi-Fi" ("Wireless") in the FRITZ!Box user interface.
- Click "Guest Access" in the "Wi-Fi" menu.
- Enable the guest access.
- Disable the option "Restrict internet applications".