Knowledge Base
AVM Content
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7560
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7510
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
Info LED flashes red or several LEDs on the FRITZ!Box flash constantly
The Info LED on the FRITZ!Box flashes red or several LEDs on the FRITZ!Box flash. ✔ Here's what to do.
The Info LED on the FRITZ!Box flashes red or several LEDs on the FRITZ!Box flash continuously. The error occurred after updating FRITZ!OS manually or automatically. You may not be able to open the FRITZ!Box user interface any more and the browser only displays a white page with the error message "firmwarecfg: ERROR Error: opening page ../html/index.html".
1 Preparations
The cache of the web browser must be cleared before you perform the following steps:
- Press "CTRL + Shift + Del" on the keyboard at the same time, or press "CMD + Alt + E" for Safari.
- In the new window, click "Clear" or press Enter.
2 Restarting the FRITZ!Box
- Unplug the FRITZ!Box for 5 minutes.
Note:The FRITZ!Box settings are retained when you unplug it. After you plug the FRITZ!Box in again, it takes about 2 minutes for it to restart. During this time, you cannot access the FRITZ!Box.
3 Checking whether the update was successful
- Open the FRITZ!Box user interface. If the user interface is not displayed, use the recovery program to reset the FRITZ!Box. Using the recovery program installs the update.
- Click "System" and then "Update".
- Click the "Find New FRITZ!OS" button.
- The update was successful if no new version is found.
- If a newer version is found, repeat the online update. If the online update fails, continue with the next section and update manually.
4 Updating manually
Downloading the FRITZ!OS file
- Call up download.avm.de/fritzbox/ in your web browser.
- Switch to the folder for your FRITZ!Box model. There are two different versions of the FRITZ!Box 7520. If it says "Typ B" on the type label on the underside of the device, switch to the folder "fritzbox-7520-B". Switch to the subfolder "deutschland" and then to the folder "fritz.os".
- Download the file with the extension ".image" to the computer.
Repeating the update process
- Click "System" in the FRITZ!Box user interface.
- Click "Update" in the "System" menu.
- Click on the "FRITZ!OS file" tab. If the tab is not displayed, enable the Advanced View first.
- Click "Save Settings" and on the FRITZ!Box, confirm that the procedure may be executed, if you are asked to do so.
Note:Save your FRITZ!Box settings again under "System > Backup" right after successfully completing the installation. Then you can always restore a working configuration.
- Click the "Browse..." or "Choose File" button.
- Select the FRITZ!OS file you downloaded (image file).
- Click the "Start Update" button.
5 Resetting the FRITZ!Box
If a manual update is also not possible, use the recovery program to install the latest FRITZ!OS:
Saving settings of the FRITZ!Box
- Save the FRITZ!Box settings.
Running the recovery program
- Use the recovery program to reset the FRITZ!Box.
Restoring the FRITZ!Box settings
- Restore the FRITZ!Box settings.