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Knowledge document #3744
FRITZ!Box 7490
This support document is available for the following products:
- FRITZ!Box 7690
- FRITZ!Box 7590 AX
- FRITZ!Box 7590
- FRITZ!Box 7583 VDSL
- FRITZ!Box 7583
- FRITZ!Box 7582
- FRITZ!Box 7581
- FRITZ!Box 7530 AX
- FRITZ!Box 7530
- FRITZ!Box 7520
- FRITZ!Box 7510
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 6890 LTE
- FRITZ!Box 6850 5G
FRITZ!Box reports "Could not reach MyFRITZ!"
The following error message is displayed under "Internet > MyFRITZ! Account" in the FRITZ!Box user interface:
"Could not reach MyFRITZ!
Please check your internet connection. MyFRITZ! might be offline at the moment. Please try again later."
1 Installing the latest FRITZ!OS for the FRITZ!Box
To log in to MyFRITZ!Net, FRITZ!OS 7.29 or later must be installed. With older FRITZ!OS versions, the FRITZ!Box can no longer log in to MyFRITZ!Net due to an expired SSL certificate:
- Install the latest FRITZ!OS on the FRITZ!Box.
2 Restarting the FRITZ!Box
You may not be able to connect to MyFRITZ!Net due to a temporary error when establishing the connection. Therefore, restart the FRITZ!Box so that it re-establishes the internet connection:
- Click "System" in the FRITZ!Box user interface.
- Click "Backup" in the "System" menu.
- Click on the "Restart" tab.
- Click the "Restart" button.